Frequently Asked Questions
We get some great questions from time to time. Here are a few of the ones we get the most.
TRANSMISSION BUILD
How long will the build take?
Lead time will vary depending on the transmission build. Please contact us for more details.
Do I need to ship you my core?
We do require a core return with all transmission builds. You can find out more about our core return policy here.
Can I choose the paint color?
Yes. The build will include your choice of Matte Silver or Gloss Black. Custom colors are available for an additional charge.
Does my transmission include a warranty?
We offer certain warranties based on the model and stage of the transmission.
Are warranties transferable?
No. Warranties are non-transferable.
Can you install my transmission?
Yes. We are excellent at building transmissions AND installing them. Please contact us to schedule an appointment to get your transmission built and installed.
SHIPPING
What shipping carrier do you use?
We hire a third-party freight service to ship the transmission to you.
How long will it take for me to get my transmission?
Generally, the full process takes anywhere between two to four weeks for you to get your transmission.
Will I receive a tracking number?
We will provide a shipment confirmation number to you for tracking purposes.
Can I make changes after the transmission has shipped?
No. The transmission ships via a third-party freight company so changing the delivery location and time will create confusion and delay you getting your transmission. Please make sure the delivery address is accurate. Any additional shipping charges during the delivery process will be deducted from the core charge.
Does someone need to be there to accept the shipment?
Yes. An adult must be present to accept the shipment.
Can I deliver to a residential address?
Yes, we are able to deliver to a residential address. A liftgate fee of $200 will automatically be added to the freight charge to accommodate this service which will be withheld from your core refund.
CARE & MAINTENANCE
How often should I service my transmission?
Your transmission should be serviced once per year or every 20,000 miles
Is there a break-in period?
We know a new transmission is exciting. There is a 500 mile break-in period. Therefore, we ask that you do not take your new transmission over half throttle.
Have additional questions? Shoot us an email! We would be happy to answer them.