What is a core charge, and why do I have to pay it? It is a great question. So here is some helpful information when it comes to a core charge.
What is a Core?
A core is a particular type of auto part that can be recycled or remanufactured for future sale. The deposit will go toward a portion of the specific part that can be remanufactured. Returning your core will allow you to save money on replacement parts.
A core charge is an added fee to the price of your part. Items with a core charge contain reusable components or materials to make a new part. Upon the receipt of an acceptable core, we will issue a refund of the core charge fee.
The return of an acceptable core MUST be sent back to RedLine Diesel Power within 14 days of receiving your transmission. RedLine Diesel Power will provide a shipping label to send back the core within the allotted time frame. Your core charge will be refunded when RedLine Diesel Power receives an acceptable core. Upon inspection, if the transmission is considered to be in good condition with no broken parts, a full refund will be issued. Our goal is to get your refund back to you as soon as possible. Please note, transmission inspections are done in-house on a bi-weekly basis, in order received so we kindly as for your patience. RedLine Transmissions reserves the right to withhold the full or partial core charge if the core is damaged, broken or unusable. Anything beyond normal wear and tear may decrease the refund of the core amount. (i.e. missing parts, broken parts, cracked housings/case, etc.). If the core is sent back after the 14 day timeframe, penalties may be incurred up to $25 per day past the 14 day allowance. If the core is not received within 30 days, your entire refund may be forfeited. Core refunds are processed monthly in the form of a check made out to the purchaser.
What is an Acceptable Core?
Core MUST be in good condition. To reuse components of the transmissions such as planetaries, shafts, etc., they need to be in good condition. If these parts are exploded or welded together, they cannot be used for future customer builds. We will determine and hold complete discretion on what is an acceptable core and what is not. RedLine Transmissions will not refund any core charge for broken, unusable, or abused cores as they will be considered and deemed unacceptable.
How do I return my core?
It is very simple. RedLine Transmissions will help facilitate the core return process. When your core is ready to be picked up, call our office to make arrangement for a pre-paid shipping label to be sent to you for the core return.
Looking to sell your core?
We buy them! Our team is always on the prowl for good condition 68RFE, 48RE, 47RE, 47RH, and Allison cores. If you have a transmission core and are interested in selling, feel free to reach out. Give us a call at 330-345-3000 or email us your name, contact info and core type to get the conversation started. Email: [email protected]